Refund policy

We pour every Bitty Balm by hand in small batches with you in mind — so before we ship, every stick gets a personal once-over. Because our balms are personal-care products that go on your lids, lips, and cheeks, we don't accept returns or exchanges on opened or used items. That's a hygiene thing, not a vibe thing.

Damaged or wrong items. If your order arrives damaged, or you receive the wrong product, email us at bittybalm@bittybalm.com within 7 days of delivery with a quick photo and your order number. We'll make it right — replacement or full refund, your call.

Unopened orders. If you change your mind about an unopened order, reach out within 14 days of delivery. We'll review case-by-case and may issue store credit, minus original shipping. Items must be sealed in their original packaging.

Sale & promo items. Sale items, bundles, and discounted purchases are final sale.

Shipping. Shipping fees aren't refundable. If we made an error, we cover return shipping; otherwise, return shipping is on you.

Questions? We're real humans on the other end — bittybalm@bittybalm.com. We try to reply within one business day.