Shipping policy
Shipping Policy
We ship every Bitty Balm from our small studio in Highland Park, IL. Because each stick is hand-poured in micro-batches, here's what to expect.
Processing time. Orders ship within 2–3 business days of being placed (Monday–Friday). During launches, restocks, or holiday weeks, processing can take up to 5 business days — we'll always note delays at checkout if they're coming.
Free shipping. Free standard shipping on every U.S. order over $40. Otherwise, flat-rate shipping starts at $5.
Delivery times (after processing):
- Standard (USPS): 3–7 business days
- Priority (USPS): 2–4 business days
- We don't ship on weekends or U.S. holidays.
Tracking. A tracking number lands in your inbox the moment your order leaves our studio. Keep an eye on spam if it doesn't show up — sometimes those emails wander.
International orders. Currently we ship to the U.S. only. If you're outside the U.S. and would love to try Bitty Balm, email us — we'd love to know where the brand is wanted next.
Lost, stolen, or damaged in transit. Once a package leaves us, USPS is in charge — but we won't leave you hanging. If your tracking shows delivered but you can't find it, please:
- Check with neighbors and your usual delivery spots.
- Wait 48 hours (USPS sometimes marks "delivered" early).
- Email us at bittybalm@bittybalm.com with your order number — we'll help file a USPS claim and figure out the next step together.
Address changes. If you spot a typo in your shipping address right after ordering, email us immediately. We can usually fix it before the order ships — but once tracking is generated, we can't change it.
Climate & heat. Bitty Balm is made with natural waxes and butters, so during summer or in hot regions, sticks can soften in transit. They'll firm right back up in the fridge for 10 minutes — no quality impact.
Questions? Real humans, real answers — bittybalm@bittybalm.com. One business day or less.